# Contact SerpCrypto

> Contact SerpCrypto: API and billing support by email, replies within 12 hours, plus a separate abuse address. What to include, and what we never ask for.

- URL: https://serpcrypto.com/contact/
- Last updated: 2026-10-22
- Publisher: SerpCrypto (https://serpcrypto.com)

Two addresses, each read by a person. Include the details below and most questions are solved on the first reply.

**Quick answer — How do I contact SerpCrypto?**

Email support@serpcrypto.com for the API, payments and your account: Email replies within 12 hours, 7 days a week, including help with API integration. Report abuse to abuse@serpcrypto.com. **SerpCrypto** is run by SerpGoat LLC. We never ask for your account number or your API key by email or chat.

## Addresses

| Attribute | Value |
| --- | --- |
| API, payments, account | support@serpcrypto.com |
| Abuse reports | abuse@serpcrypto.com |
| Reply time | Email replies within 12 hours, 7 days a week, including help with API integration |
| Languages | English |
| Operator | SerpGoat LLC |

## What details help support answer on the first reply?

- **API problem:** the request ID from `search_metadata.id`, the time with your time zone, the parameters you sent (without your API key) and the HTTP status you received. The [error reference](https://serpcrypto.com/docs/errors/) may already have the fix.
- **Payment not credited:** the coin, the network, the amount and the transaction ID (TXID). Payments are credited once confirmed on the blockchain; the [crypto payments page](https://serpcrypto.com/crypto-payments/) lists the usual confirmation counts.
- **Refund:** your order ID and which part of the [refund policy](https://serpcrypto.com/refunds/) applies.
- **Higher concurrency:** your expected searches per minute and the engines you use.

## What will we never ask you for?

We never ask for your account number or your API key by email or chat. We will not ask for a password, a seed phrase, a private key or identity documents either. A message that asks for any of these does not come from us: do not answer it, and forward it to support@serpcrypto.com.

## How do I report abuse?

Write to abuse@serpcrypto.com with what you saw, when, and any request ID or evidence. Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. The [Acceptable Use Policy](https://serpcrypto.com/acceptable-use/) lists what is banned.

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SerpCrypto: SerpCrypto is a SERP API for developers and AI agents that returns Google and Bing results as JSON, paid in crypto with no ID upload. Prepaid search credits from $0.30/1K searches never expire. No KYC — no ID, no selfie, no documents. Pay in crypto.